The State Bank of India (SBI) has launched ‘Mobile Handheld Device’ for its Financial Inclusion (FI) customers. The initiative unveiled by Dinesh Khara, Chairman, SBI, aims to empower FI and extend essential banking services to the masses.
The Mobile Handheld Device is set to revolutionise banking accessibility by bringing kiosk banking directly to customer’s doorstep. It offers greater flexibility to Customer Service Point (CSP) agents enabling them to reach out to customers wherever they are. The initiative will particularly benefit customers who face challenges in accessing CSP outlets due to health issues, senior citizens and divyangjans.
The device will provide five core banking services i.e. cash withdrawal, cash deposit, fund transfer, balance inquiry and mini statement in its initial phase that account for more than 75 per cent of the total transactions conducted at SBI’s CSP outlets. Additionally, the bank plans to expand its offerings by including services such as enrollments under social security schemes, account opening, remittance and card-based services shortly.
Speaking in this regard, Khara said, “Our goal is to make banking facilities accessible to all sections of society, particularly the unbanked, to fulfil the aspirations of financial inclusion. With introduction of the Mobile Handheld Device, customers will have a seamless and vivid experience conducting transactions at their location. This technology-driven initiative underscores SBI’s commitment to deepen financial inclusion and social welfare through digitsation by providing convenient and doorstep banking to our customers.”
