India Post Payments Bank (IPPB) has introduced a nationwide Aadhaar-based Face Authentication feature, enabling customers to conduct banking transactions using facial recognition.
An initiative developed in collaboration with the Unique Identification Authority of India (UIDAI), the new system removes the need for fingerprint biometrics or One-Time Passwords (OTPs).
According to IPPB, this technology supports faster, contactless authentication and is especially beneficial for the elderly, differently abled individuals, and those with worn fingerprints. The bank aims to promote secure and inclusive banking under its mission of “Aapka Bank, Aapke Dwaar.”
R Viswesvaran, MD & CEO, IPPB, stated that the feature is more than just a technological upgrade—it is a step toward redefining financial inclusion so that no customer is left behind due to biometric or OTP limitations.
Under the face authentication system, customers can perform a range of services, including account opening, balance inquiries, fund transfers, and utility bill payments. IPPB emphasised that the solution aligns with the broader goals of the Digital India and Financial Inclusion initiatives, ensuring equitable access to financial services.
Established under the Department of Posts, IPPB is entirely government-owned and operates through approximately 1.65 lakh post offices nationwide, including around 1.4 lakh in rural areas.
The bank, which commenced operations on September 1, 2018, serves over 11 crore customers across more than 5.57 lakh towns and villages. IPPB’s services are delivered in 13 languages and rely on India Stack’s principles of paperless, cashless, and presence-less banking.
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