Capri Global Capital Ltd (Capri Loans) has announced the launch of an Auto Pay facility for its gold loan customers, reinforcing its focus on digital innovation and customer-centric solutions.
The Auto Pay feature enables seamless and secure repayment by automatically debiting the due amount from a customer’s registered bank account on the scheduled date, thereby eliminating the risk of missed payments and late penalties.
The facility is activated through a standing instruction or mandate provided during the loan disbursal process. By removing the need for manual payments or branch visits, Auto Pay aims to make repayments more convenient and stress-free. This new addition is part of Capri Loans’ broader vision to build a comprehensive phygital ecosystem, combining human interaction with digital convenience.
Ravish Gupta, Business Head – Gold Loans at Capri Loans, stated that the Auto Pay service reflects the company’s commitment to delivering smart, digital-first financial solutions that enhance the overall customer experience. He highlighted that this feature ensures timely repayments without the need to track due dates, aligning with Capri’s strategy to simplify financial journeys through intuitive and tech-enabled services.
This move builds on the company’s previous digital initiatives, including an AI-powered WhatsApp Chatbot launched to help customers manage their gold loan accounts remotely. Through this chatbot, users can make payments, view account details, check interest dues, and retrieve important documents anytime, without visiting a branch.
Capri Loans, listed on the Bombay Stock Exchange and National Stock Exchange, operates across 19 states and Union Territories through a network of over 1,000 branches. With an asset under management exceeding Rs 22,857 crore and more than 7 lakh customer accounts, the company offers a range of financial products such as MSME loans, gold loans, construction finance, and affordable housing loans via its wholly owned subsidiary, Capri Global Housing Finance Limited. It also partners with banks to originate car loans and distributes insurance products across life, general, and health categories under a corporate agency license.
Capri Loans holds a long-term credit rating of AA from Infomerics and Acuite, and a short-term rating of A1+ from Crisil Ratings.
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