19th NBFC & FinTech Conclave & Awards concludes in Delhi

B2B Market Media | The Founder Media hosted the 19th edition of the NBFC & FinTech Conclave & Awards 2024 on 7^th March in Delhi. Centred around the theme “Unleashing the Potential of Technology in NBFCs,” the conclave delved into the transformative journey of Non-Banking Financial Companies (NBFCs), examining the role of technology in their present operations, future advancements and overall effectiveness.

The event began with a Welcome Address by Akanki Sharma, Founding Editor, B2B Market Media | The Founder Media.

Welcoming the audience, she said, “It’s incredible to think this is our 19^th edition. In the fast-paced world of FinTech, that’s practically ancient! We have seen trends come and go faster than viral memes—and yet, we continue to evolve, adapt and innovate….  Today is not just about discussions—it’s about innovation, collaboration and meaningful networking.”

Following the Welcome Address, Jiji Mammen, Executive Director and CEO, Sa-Dhan, delivered the inaugural address. He said, “With technology as a backbone, NBFCs are doing great and can do much better than any financial institution because of its smaller size. In the times to come, technology will come forward to help people and institutions grow further.”

The conclave proceeded further with a panel discussion on “Generative AI: Shaping the future of financial services.” The moderator for the session was Ashok Mittal, MD and CEO, BillMart Fintech; Anish Kila, Director, Perfect Finance; Atul Gaurav, Founding Member and Head IT, Ziel Fintech; Devendra Sharma, CTO, DMI Housing Finance; Dhiraj Agrawal, Chief Business Officer, Mufin Green Finance and Mukul Aggarwal, SVP-IT, Religare Housing Development Finance.

According to the panellists, technology always needs to step ahead and the basic foundation of Gen AI is the access to huge data. Further, automation is taking place in banks because of Artificial Intelligence (AI) and there is a class of people (fraudsters) who are ahead of all NBFCs and FinTech companies, which needs to be prevented. In addition, to protect the customers’ data from fraudsters, Account Aggregator (AA) system helps to trace better to identify the fraud, and voice will be important to interact with customers in the future.

Thereafter, a technical presentation was delivered by Vineet Sharma, Director—Business Development, Leadsquared, on “From Good to Great: Digitising End-to-End Lending Process for NBFCs.”

In his presentation, he informed, “Leadsquared has become a canvas of multiple products. With the offerings of Sales Executive Suite, Field Operations Suite, Service CRM, Loan Origination System, Collection Module and Marketing Suite, LeadSquared is an end-to-end digital lending solution for NBFCs. With these natively integrated offerings, LeadSquared provides immense value to institutions which translates into value for end customers as well.”

Following it, another panel discussion on “Co-lending: A New Era of Collaborative Financing in the Financial Sector” took place. The session was moderated by Rahul Jain, Co-Founder, All Cloud, and the fellow panellists included Rohit Mehta, MD, Akasa Finance; Sanjay Shamnani, Head Treasury and Co-lending, Kissht; Brajesh Pranami, Founder, Fly Hi Finance; Atul Monga, Founder, Basic Home Loan and Vasudha Goel, Head–Internal Audit, Satya Microcapital. The panellists said that standardisation helps companies to reduce the workload as few sections of the work don’t need to be looked after specifically. Further, NBFCs have entered into a co-lending model and cannot be ‘process-oriented’ as compared to banks. They also opined that co-lending with multiple partners is generally proven more beneficial as compared to co-lending with single partners as the best product from the industry can be picked up.

The conclave then saw a panel discussion on “Strengthening Digital Trust: Innovations and Best Practices in Cybersecurity for NBFCs and FinTechs.” The moderator for this session was Jaspreet Singh, Partner, Grant Thornton, and the fellow panellists involved Aastha Gupta, CEO, Share India Fincap; Deepa Vegesina, Chief Product and Technology Officer, Revfin; Vineet Ranjan, Head-Risk and Credit, Kosh; Srinivasan Balraj, VP–Security, Muthoot Fincorp; Vivek Madan, CTO and Head of Operations, Hero Housing Finance.

The panellists in this session believed that India should focus on customer-centric data programme which is missing right now. They also warned that cyberattack victims are getting smarter than before; and to save the digital data from fraudsters, two-factor verification has become essential. Further, NBFC and FinTech companies should upgrade themselves as tech-enabled companies, including startups. Lastly, the casual approach for handling data by Indian citizens should be changed.

The final panel discussion of the day was on “Enhancing Customer Experience in NBFCs and FinTech: Navigating the Digital Transformation,” which was moderated by Shalya Gupta, CEO, Credifin. The fellow panellists were Himanshu Gupta, CEO, SMC Finance; Vikas Arora, EVP and Business Head, Shriram Finance; Anamika Chatterjee, Head Customer Service– Retail Finance, Hero FinCorp; Divaker Jha, SVP and Head–Products and Organisational Excellence, Spandana Sphoorty; Ankit Mehra, CEO and Founder, GyanDhan and Vineet Sharma, Director– Business Development, LeadSquared.

The panellists mentioned that NBFCs and FinTech companies should be able to fulfil the needs of the customers and the companies should always keep their customers in loop mentioning the reason behind storing their data. According to them, data privacy is definitely a challenge for customers, but lending and borrowing is always done with trust. For better customer experience, we need to balance the penetration of technology with the human processes.

The day also witnessed the 19th NBFC & Fintech Awards 2025 ceremony that celebrated and honoured outstanding achievements in NBFC space. The award winners are as follows:

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