Firstsource has appointed Shamita Mukherjee as its new Chief Human Resources Officer (CHRO).
In her new role, Shamita will spearhead Firstsource’s people enablement strategy, guiding the company’s workforce evolution amid ambitious growth plans and technological transformation.
With over three decades of experience in human resources, entrepreneurship, and consulting, Shamita brings a wealth of industry expertise to Firstsource. Prior to this appointment, she served as the Global CHRO for Infosys’ BPM division and held multiple leadership roles at the company for more than two decades. She holds a postgraduate degree in Personnel Management and Industrial Relations from XLRI, Jamshedpur, and a bachelor’s degree in Mathematical Statistics from Lady Shri Ram College, University of Delhi.
Welcoming her to the leadership team, Ritesh Idnani, Managing Director and CEO, Firstsource, said, “Firstsource is at a pivotal point in its trajectory, and people enablement is a key lever that will help propel us forward into the future we want to build. Shamita’s robust experience in people management will play an integral role in shaping a workforce defined by adaptability, innovation, and growth.”
Expressing her enthusiasm, Shamita Mukherjee commented, “I am very excited to join Firstsource at this juncture when the industry needs to radically transform itself, especially in its people structures and practices. With its UnBPOTM strategy gaining traction, I’m enthused to define and lead people practices that complement this transformation.”
Firstsource’s UnBPOTM approach aims to balance automation and human potential to create agile, future-ready teams across its global presence, which includes operations in the United States, United Kingdom, India, Philippines, Mexico, and several other countries.
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