India’s commitment to bringing every person living within the boundary under the cover of banking and financial services benefitted greatly from global technological advancements. To contribute effectively to this drive toward financial inclusion, the Indian BFSI sector left no stone unturned and came up with innovative and tech-based interventions continuously.
However, the pace of adoption and upgradation of technology was not as per the industry’s expectation. It was specifically encountering challenges on the consumer communication front due to the rising number of consumers. Tata Tele Business Services (TTBS), a leading provider of connectivity and cloud solutions, offered the sector much-needed help with its feature-rich cloud-telephony facility and boosted its digitalisation. With this service, TTBS boosted the digital transformation of the sector while enhancing consumer experience and increasing operational efficiency.
Smartflo cloud-communication suite by the company empowers the BFSI industry to scale up the business while ensuring intelligent call routing and monitoring. As the company’s products are flexible and scalable, it allayed the scaling-related worries of the sector. Even with a sudden influx of consumers, it can handle operations smoothly while ensuring quality and timely services for all. Additionally, it made it possible for business personnel to securely place and receive calls from any location and on any cloud-connected devices. This has facilitated the industry’s efforts to come close to consumers and provide them assistance throughout the year. The high-performing personalised services proved to be a boon for the sector, allowing consumers to communicate with select employees without any disruption. As a result, positive feedback was received, including no missed calls, increased agent productivity, thorough analysis, and smooth quality monitoring. This has increased business opportunities and helped the industry in boosting its bottom line.
The industry was also looking for a solution to improve business intelligence. The cloud- based services of TTBS helped the industry in data collection, storage and analysis. With such data-driven insights, the industry has become able to identify the areas demanding attention and improve its services to ensure the utmost consumer satisfaction. The company with its Cloud and SaaS solutions offered a range of cloud communication, cyber security, and collaboration solutions. With 128-bit encryption and MFA-based logins, the company boosted its security system, completely shielding the industry and consumers from any cyber threat. To put it briefly, TTBS has fuelled financial inclusion in the nation with its innovative solutions.
